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These Stores let you Return Worn Shoes: No Questions Asked!

You never really know if new shoes fit until you wear them out in the real world, do you?

This sucks because you usually can't return shoes once you've worn them once. But some stores DO let you return used shoes. Here's a handy list for reference so you can try your shoes out & still get a refund if they don't work out. Hooray!

πŸ‡ΊπŸ‡Έ πŸ‡¨πŸ‡¦ Nordstrom: return used items (no time limit)

You can bring stuff back to Nordstrom & Nordstrom Rack stores in USA & Canada after wearing it and still get a refund. Even better, there's no time limit for returns to Nordstrom and there's 45 days returns for Nordstrom Rack.

Nordstrom's return policy wording is a little vague, but it emphasises customer satisfaction and suggests worn items can be returned. So I chatted online with a Nordstrom customer service agent to confirm that you can return shoes after wearing them:

Me: I would like to check if it's possible to return shoes after wearing them if they are not comfortable.

Nordstrom: Absolutely! You are more than welcome to return at your local Nordstrom or by mail.

Me: Great - so you still accept returns even if I went for a walk outside in the shoes, so the soles would be marked and they would no longer be brand new?

Nordstrom: That is correct!

Nordstrom have lots of women's shoes in size 11+ and select styles go up to 14 us. Their discount chain Nordstrom Rack has good deals on large shoes up to 14 us, but stock can go quickly and the main Nordstrom site can have a better selection and have some good markdowns too.

Shop at Nordstrom

πŸ‡ΊπŸ‡Έ Kohls: 180 day returns for worn items

US department store Kohl's have tons of women's shoes in sizes 11 and 12, plus a few 13s and have a very generous 180 day returns policy. While their returns policy does not explicitly state you can return used items, that's how it works in practise. I chatted online with a Kohl's representative to confirm this:

Me: If I buy shoes from Kohl's, wear them out on a walk and they are uncomfortable, can I still return them for a refund?

Kohl's: Yes Janine you can return the item at store and you will receive the refund for sure.

Me: Great! Does that only apply if i buy in store or also if I buy online?

Kohl's: It will apply for both online and at store.

Kohl's employees on Reddit also say that items can be returned in any condition. But they prefer if you wash clothing first & admit you have worn items if it's not obvious, so they don't put used stuff back out for resale.

Shop at Kohls

They felt so good when I first tried them on at home, that I went straight out & walked 5 miles in them the first day. But unfortunately they were a little big & heavy on my feet, and the more I wore them, the worse they felt.

After a week, I accepted they were not going to work out. So I was damn glad I could still return my worn sneakers to Nike & got my money back.

Important Update December 2023: While Nike sites for other regions (including the UK & EU) used to offer a 30 day trial, their international return policy now only refers to returning "unworn and unwashed" items.

However, when I contacted Nike Ireland support to check if the policy had changed, the support representative said it was still OK to return items after wearing them a few times, once it is within 30 days of purchase. But since their official return policy no longer states this, please check with customer support whether you would get a free trial before ordering.

They ship to most parts of the world with free delivery and returns once you sign up for a free member account. I've always found online shopping with Nike Ireland easy & efficient.

🌎 Vionic: 30 day money back guarantee

Comfort shoe brand Vionic have a 30 day wear test with free returns. I've used this myself & had no problems returning my worn shoes to Vionic UK for a full refund in October 2020.

Note that you only get the 30 day guarantee if you buy from Vionic or one of their authorised retailers. It's easiest to buy direct from Vionic to be sure you qualify. They have online stores for several countries including the US, Canada, UK and Australia.

Vionic do lots of casual shoes, flat sandals, booties & slippers in size 11 us (9 uk) with select styles in size 12 us. All Vionic footwear has unique arch support technology and include a special orthotic insole to correctly align your feet. So they are a good brand to try if you have problem feet, but are suitable for everyone.

Your feet might feel different in Vionic shoes at first if your foot posture needs fixing. If so, wear the shoes for short periods initially and build it up as your feet adjust. The 30 day guarantee gives you plenty of time to get used to them and wear them out & about so you can know if they are right for you.

The Millie ankle boots I tried in late 2020 felt fine from the off and not at all strange underfoot. Unfortunately they rubbed my pinky toes on walks and just weren't comfy. So I was very grateful that I could return them and get my money back.

These cute Vionic booties felt fine on carpet but rubbed my feet out walking. Thank goodness for the 30 day money back guarantee!
These cute Vionic booties felt fine on carpet but rubbed my feet out walking. Thank goodness for the 30 day money back guarantee!
Shop at Vionic

🌎 Brooks running shoes & clothing: 90 day trial

Famous running brand Brooks have the best sports gear return policy I've seen. They offer a fantastic free 90 day trial for all their running gear including shoes. They call it the "Run Happy Promise".

There's no catch. They ship worldwide with free return shipping and no restocking fee. So you can wear Brooks shoes and running gear for up to 3 months and still return them for a full refund if you're not happy:

We think you’ll love our products because thousands of other runners already do. So take our gear for a 90-day test run. If you don’t love it, return it for free. Really.

Brooks do women's running shoes up to size 13 us (10.5 uk, 45.5 eu) and men's up to 16 us (a women's 17.5 us, 15 uk, 50.5 eu). They also offer narrow, wide and extra wide styles which is unusual. The main difference between men's and women's styles is the width, with men's being one width wider e.g. a medium men's shoe is equivalent to a women's wide width.

Brooks running shoes ain't cheap but they should last for 300-500 miles of running or walking. My first pair of Brooks shoes are 6 months old (May 2024) and are wearing well so far. It was a great comfort to know I could test them out properly and still return them if I wasn't happy.

I could have returned my Brooks Glycerin running shoes even after wearing them for months, but they're a keeper 😊

I can confirm that Brooks money back guarantee is legit.

After the success of my runners, I bought Brooks clothing in April 2024. Unfortunately, one of the tops went a bit weird in the wash & was uncomfortable to wear. So I sent it back mid May and got a full refund no questions asked. The returns process was quick and easy too.

Screenshot of Brooks refund email, May 2024
Screenshot of my refund email from Brooks, May 2024
Shop at Brooks

🌎 Allbirds: 30 day guarantee

Allbirds are so confident about how comfy their casual shoes are that they offer a 30 day wear test and free returns too.

So you can wear them out and about for a few weeks, and even try machine washing them, and still get a refund no questions asked.

Note: while you can return worn Allbirds shoes, you can only return new clothing with tags.

While their women's collection only goes up to size 11 US (8-8.5 UK), most Allbirds' styles are completely unisex. The same colors are available in larger sizes, right up to women's 15 us (13 uk) via the men's collection. Allbirds ship to most parts of the world, but many colors are limited edition and availability varies by region.

I tried Allbirds tree runners in May 2021. I wore them out a few times & they felt soft on. But they were a little big and I could feel a slight rubbing at the back heel on my smaller foot once I walked for a bit. They didn't come in half sizes and since Allbirds are all about comfort & expensive enough, I decided to send them back. They were collected for free from my home by DHL Ireland and I was refunded the same day which is a first! I found Allbirds customer service excellent throughout.

Allbirds are big on sustainability too. They donate worn shoes to charity so they don't go to waste. Also check out Allbirds ReRun in the US which sells slightly worn or imperfect shoes at lower prices.

These Allbirds tree runners washed well, but the fit was not right so I returned them for free & got a full refund
These Allbirds tree runners washed well, but the fit was not right so I returned them for free & got a full refund
Shop at Allbirds

πŸ‡ΊπŸ‡Έ Nike USA: 60 day trial (shoes & clothing)

Nike US have an amazing returns policy when you shop online. You can return most items for any reason within 60 days. So you can wear sneakers for weeks and still get a full refund if you're not happy with them, including customised Nike by You sneakers. It also applies to clothing - wear it, wash it, whatever - Nike will refund you.

The Nike online store has lots of women's sneakers up to size 12 us (9.5 uk, 44.5 eu). Beyond that, unisex and men's styles go right up to a women's size 19 us (17 uk).

I double checked with Nike customer service and there is no catch:

You can try, feel it, use the item and return it within 60 days from the purchase date. If you don't think that it would work, you can have it returned and get the full refund, or get a replacement for a different size as long as the item is still in stock.

I've shopped online at Nike over the years & usually find their shoes comfy & last well (read my Flex experience 10 review here). But I've had the odd fail & missed out on getting a refund because I never knew you could send worn shoes back!

I can confirm Nike's satisfaction guarantee works. In May 2023, I returned these Nike Air Max SC sneakers with clear signs of wear on the soles & got a full refund.

In May 2023, I returned these clearly worn Nike Air Max SC sneakers & got a full refund
Shop at Nike

πŸ‡ΊπŸ‡Έ πŸ‡¨πŸ‡¦ πŸ‡¬πŸ‡§ πŸ‡¦πŸ‡Ί Birdies Flat Shoes: 30 day guarantee

US brand Birdies make luxe slipper style flats that can be worn inside and out (plus cute sneakers now too) up to size 12-13 us.

It's a unique concept and Birdies used to encourage you to try them out as much as you like for 30 days on their homepage. In 2024, they still offer a 30 day fit guarantee but with more terms and conditions.

You can still return shoes after wearing them once or twice which is very rare, but they now say returns won't be processed if shoes show signs of heavy wear:

At Birdies, we're committed to comfort so we guarantee the fit of your Birdies. You can even wear your Birdies around the house and take them for a walk outside to make sure the fit and comfort are just right*.

*A refund will not be processed if the returned shoes show signs of heavy wear.

Birdies offer free US shipping & returns. They also ship to Canada (with $20 returns), UK & Australia with all taxes and duties included at checkout. But international returns are at your own expense & you won't get taxes back either.

So if you're in the USA you can try Birdies shoes completely risk free, but international customers would lose some money returning them.

Shop at Birdies

πŸ‡ΊπŸ‡Έ πŸ‡¨πŸ‡¦ πŸ‡¬πŸ‡§ πŸ‡ͺπŸ‡Ί Hoka: 30-60 day guarantee (shoes & clothes)

Hoka's chunky running shoes are everywhere these days. Want to know what's the big deal about big soles? Good news! You can try all Hoka shoes & clothing risk free for 30 days in many countries.

You only get the free 30 day guarantee when you buy direct from Hoka.com.

Heads up: while Hoka ship worldwide, you can only return worn shoes and clothes in certain countries. You get the free 30 day trial when you buy from Hoka.com in USA, Canada, UK, France, Germany, Netherlands, Belgium, Italy, Austria, Luxembourg, Norway and Spain as of January 2024.

Hoka do women's shoes up to size 12 us (10.5 uk, 45β…“ eu) and men's and all gender shoes up to a women's size 15 us (men's 14, 13.5 uk, 49β…“ eu) in both regular and wide widths.

Their statement soles are not just a fashion statement. Hoka's unique rocker technology helps propel you forward with added comfort. This may feel strange at first and takes getting used to. It's not for everyone either: Hokas seem to be a love or hate thing!

So it's great that Hoka have such a generous return policy, so you can give them a go for a month and send them back if you're not a fan.

TIP: If you're in the US, sign up for a free member account to get an extended 60 day guarantee and other perks.

Shop at Hoka

πŸ‡¬πŸ‡§ πŸ‡ͺπŸ‡Ί Asics: 90 day trial (UK + Europe)

Customers in Europe (including the UK) who buy direct from sports brand ASICS can get a free 90 day trial on all their shoes and gear. What a great deal!

The only catch is you need to have a OneASICS member account. But it's free and easy to sign up and you also get free shipping on all orders and other perks, so it's a no brainer.

We’re so confident you’ll love ASICS, we give you 90 days to try all footwear and apparel. Go aheadβ€”wear them outside and take them for a spin. If you’re not entirely satisfied, return them for free and get a refund.

My physios are big Asics fans.They do shoes for running, walking & a variety of other sports. Their women's shoes go up to an impressive size 46 eu (11 uk) while their men's/unisex range goes right up to size 50.5 eu (14 uk).

Most Asics shoes are standard width, but they do a few narrow women's shoes and a few men's styles come in wide and extra wide widths.

Heads up: Outlet purchases DO NOT have a free trial & can only be returned unworn.

While online stores usually have an outlet section, Asics have a completely separate online outlet store instead (confusing!). While you may get better deals there, be aware that you don't get the 90 day trial when you buy on the outlet. So be sure you want to keep it before you wear it!

I bought from Asics.com in November 2023. My order was all good, but the dispatch and free delivery was very slow - 2 weeks! It was after Black Friday though so that was likely a factor. I haven't needed to return any worn items yet, but I'll report back if I do.

Shop at ASICS

πŸ‡ΊπŸ‡Έ πŸ‡¬πŸ‡§ πŸ‡©πŸ‡ͺ QVC: 30-90 day guarantee

TV shopping channel & online store QVC is famous for their money back guarantee where you can use products and still return them.

The catch is that you need to pay return postage and won't be refunded your original shipping costs either. So you will be a little out of pocket if shoes don't work out, but it's a lot better than being stuck with shoes you've barely worn.

QVC US have a 30 day satisfaction guarantee. They have lots of size 11 & 12 women's shoes and some size 13s, with options for narrow and wide widths too.

QVC Germany have a 90 day money back guarantee. They have women's shoes up to size 44, mainly from Vitaform, a German comfort shoe brand.

QVC UK have a 60 day money back guarantee. They've a good range of size 9 uk shoes from brands including Emu, Skechers and Moda in Pelle. They also do Vionic, but it's better to buy direct because they offer free returns unlike QVC.

I've shopped on and off with QVC UK over the years - most recently in December 2022. I used their money back guarantee several times without any problem. QVC is handy for trying out expensive beauty brands too. They have good deals & it's great being able to send back fancy shampoos and creams if they were no use and get most of my money back.

Shop at QVC US

πŸ‡ΊπŸ‡Έ Lululemon Shoes: 30 day guarantee

Finally, luxe athletic brand Lululemon now do shoes for both running and working out up to women's size 12 us and they come with a 30 day trial.

After 4 years of research and development, Lululemon are so confident in their innovative athletic shoes that they invite you to try them risk free:

Put your new shoes to the test. If you’re not satisfied, return them within 30 days for a full refund.

  • Free returns online or in-store
  • Your 30 days begin upon delivery
  • Return your shoes in any condition

Lululemon say lightly worn shoe returns are resold on their Like New resale store.

Shop Lululemon Shoes

I hope you found this guide helpful. It's a big relief to know you can wear new shoes out & about and still get your money back if they don't work out. Know any other stores that let you return shoes after wearing them? Please let me know so I can add them to the list. Thanks.

Update History
  • May 2024: My experience returning worn clothing to Brooks
  • February 2024: Asics Europe added
  • January 2024: Hoka added & updated Birdies return policy terms
  • December 2023: Removed Zappos as they ended their 30 day Runlimited trial for running shoes during 2023
  • December 2023: Nike updated as UK and EU returns wording no longer includes worn items explicitly
  • June 2023: My experience returning worn sneakers to Nike
  • March 2022: Article first published